Terms of Service

Service Agreement Overview

These Terms of Service govern your use of B N W REAL ESTATE UK's transport-connected property search platform and related services. By accessing our website, using our services, or creating an account, you agree to be bound by these terms.

B N W REAL ESTATE UK provides specialised property search services focused on transport connectivity across London and the UK. Our platform combines property listings with real-time transport data to help users find rental properties that match their commute requirements.

These terms apply to all users of our services, including visitors browsing our website, registered users with accounts, and clients engaging our property search services. Please read these terms carefully before using our services.

Service Usage Terms

1. Acceptable Use Policy

1.1 You may use our services for legitimate property search purposes and transport connectivity analysis in compliance with applicable laws and regulations.
1.2 You must provide accurate and complete information when submitting enquiries, creating accounts, or engaging our services.
1.3 You agree to use our platform responsibly and not to interfere with other users' access to or enjoyment of our services.
1.4 Commercial use of our data, content, or services without written permission is prohibited.

2. Permitted and Prohibited Uses

Permitted Uses:

• Property search and transport analysis
• Account creation and management
• Service enquiries and communications
• Saving searches and preferences
• Property viewing requests

Prohibited Uses:

• Data scraping or automated access
• Spam or unsolicited communications
• False or misleading information
• Interference with service operation
• Intellectual property infringement

3. Service Access Requirements

3.1 You must be at least 18 years old to use our services or have parental consent if under 18.
3.2 You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
3.3 You must notify us immediately of any unauthorised use of your account or security breaches.
3.4 We reserve the right to suspend or terminate accounts that violate these terms or engage in suspicious activity.

4. Fair Usage Guidelines

4.1 Our services are intended for personal use by individuals seeking rental properties with transport connectivity.
4.2 Excessive use that impacts service availability for other users may result in temporary or permanent access restrictions.
4.3 We may implement usage limits to ensure fair access to our services for all users.

Account Terms and Management

5. Account Creation Requirements

5.1 Account creation requires valid contact information including name, email address, and phone number for service delivery.
5.2 You may only create one account per person and must not share account credentials with others.
5.3 Account verification may be required for access to premium features or personalised property matching services.
5.4 We reserve the right to refuse account creation or delete accounts that violate our terms or provide false information.

6. Account Security Responsibilities

6.1 You are solely responsible for maintaining the security and confidentiality of your account login credentials.
6.2 You must use strong, unique passwords and enable any available security features such as two-factor authentication.
6.3 You are liable for all activities that occur under your account, whether authorised by you or not.
6.4 Immediately notify us of any suspected unauthorised access or security breaches relating to your account.

7. Account Suspension and Termination

7.1 We may suspend or terminate accounts that violate these terms, engage in fraudulent activity, or compromise service security.
7.2 You may delete your account at any time through your account settings or by contacting our support team.
7.3 Upon account termination, your access to saved searches, preferences, and account-specific features will be permanently removed.
7.4 We retain the right to refuse service restoration to previously terminated accounts.

8. Multiple Account Policies

8.1 Creating multiple accounts to circumvent usage limits, suspensions, or other restrictions is prohibited.
8.2 Joint accounts or accounts shared between multiple individuals are not permitted for security and service quality reasons.
8.3 Business or commercial users requiring multiple accounts must contact us to arrange appropriate service agreements.

Service Availability and Limitations

9. Service Uptime and Maintenance

9.1 We strive to maintain high service availability but cannot guarantee 100% uptime due to maintenance, updates, and technical issues.
9.2 Planned maintenance will be communicated in advance where possible, though emergency maintenance may occur without notice.
9.3 Service disruptions may occur due to third-party data providers, transport authority systems, or external factors beyond our control.

10. Feature Availability

10.1 Service features may vary based on location, transport data availability, and integration with third-party systems.
10.2 New features may be introduced in beta testing phases with limited availability and potential instability.
10.3 Premium features may require account verification, subscription, or additional service agreements.

11. Geographic Restrictions

11.1 Our primary service area covers London and surrounding areas with comprehensive transport network coverage.
11.2 Service quality and feature availability may be limited in areas with sparse transport connectivity or data availability.
11.3 International users can access our platform but may experience reduced functionality due to transport data limitations.

12. Service Modifications and Updates

12.1 We reserve the right to modify, update, or discontinue features or services at any time with reasonable notice.
12.2 Updates may be implemented to improve service quality, security, or compliance with changing regulations.
12.3 Major service changes will be communicated through email notifications, website announcements, or account messages.

Intellectual Property Rights

13. Content Ownership

13.1 All content, including text, graphics, logos, images, software, and data compilation, is owned by B N W REAL ESTATE UK or our licensors.
13.2 Transport data is sourced from official transport authorities and third-party providers under appropriate licensing agreements.
13.3 Property information is provided by landlords, agents, and listing services and remains subject to their respective terms and ownership.

14. User-Generated Content Rights

14.1 You retain ownership of content you submit through our platform, including search preferences, reviews, and communications.
14.2 By submitting content, you grant us a non-exclusive license to use, display, and process the content for service provision purposes.
14.3 You warrant that submitted content does not infringe third-party intellectual property rights or violate applicable laws.

15. License Grants

15.1 We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal property search purposes.
15.2 This license does not include rights to reproduce, distribute, create derivative works, or commercially exploit our content or services.
15.3 License grants are automatically terminated upon account closure or violation of these terms.

16. Copyright and Trademark Notices

16.1 B N W REAL ESTATE UK, our logo, and related marks are trademarks of B N W REAL ESTATE UK LIMITED and may not be used without permission.
16.2 Third-party trademarks and service marks remain the property of their respective owners and are used under appropriate licensing.
16.3 Copyright infringement claims should be reported to our designated copyright agent using the contact information provided.

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