Privacy Policy
Your privacy is fundamental to our transport-connected property services. Learn how we collect, use, and protect your personal data.
Last updated: 25th July 2025
Data Controller Information
B N W REAL ESTATE UK LIMITED
167-169 Great Portland St, London W1W 5PF
+442073886129
Our Data Protection Commitment
At B N W REAL ESTATE UK, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our transport-connected property search platform.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your data is processed lawfully, fairly, and transparently. We only collect data that is necessary for providing our services and improving your experience.
This policy applies to all personal data we process through our website, mobile applications, and any other services we provide related to transport-connected property recommendations.
Information We Collect
Personal Information You Provide
- Contact Details: Name, email address, phone number when you submit enquiry forms or contact us directly
- Property Preferences: Budget range, preferred locations, transport requirements, and commute preferences
- Account Information: Login credentials and profile information if you create an account
- Communication Records: Content of messages, calls, and correspondence between you and our team
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, search queries, property views, and user journey patterns
- Location Data: General location information based on IP address for transport connection analysis
- Cookies and Tracking: Website cookies, analytics data, and preference settings as outlined in our Cookie Policy
Information from Third Parties
- Transport Data: Real-time transport information from Transport for London (TfL) and other transport authorities
- Property Data: Property information from landlords, estate agents, and property listing services
- Verification Services: Identity verification and fraud prevention data from security providers
How We Use Your Information
Service Provision and Property Matching
- Matching your requirements with suitable transport-connected properties
- Providing personalised commute analysis and journey time calculations
- Responding to your enquiries and providing customer support
- Scheduling property viewings and managing appointment bookings
Communication and Updates
- Sending service updates, transport notifications, and property alerts
- Marketing communications about our services (with your consent)
- Market insights and transport development updates that may interest you
Service Improvement and Analytics
- Analysing website usage to improve user experience and platform functionality
- Developing new features and services based on user behaviour and feedback
- Fraud prevention, security monitoring, and system maintenance
Data Protection and Security
Technical Security Measures
- Encryption: All data transmission is protected using SSL/TLS encryption protocols
- Secure Storage: Data is stored on secure servers with industry-standard protection
- Access Controls: Strict authentication and authorisation protocols for data access
- Regular Backups: Automated backup systems to prevent data loss
Operational Security Procedures
- Staff Training: Regular data protection training for all team members
- Monitoring: Continuous monitoring for security threats and unauthorised access
- Policies: Comprehensive data handling policies and procedures
- Incident Response: Established procedures for data breach notification and response
Data Retention Periods
- Active Enquiries: Personal data retained for up to 24 months after last contact
- Completed Transactions: Records kept for 7 years for legal and tax purposes
- Analytics Data: Anonymised usage data retained for service improvement
- Automatic Deletion: Data automatically deleted when retention period expires
Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have several important rights regarding your personal data. We are committed to helping you exercise these rights.
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your personal data in specific situations.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Exercise Your Rights
To exercise any of these rights, contact our Data Protection Officer at +442073886129 or use our contact form. We will respond within one month of receiving your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features.
- Disable cookies through your browser settings (see our Cookie Policy for more details).
- Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.